IntegrityM Blog

One good way to measure the effectiveness and efficiency of a Special Investigative Unit (SIU) is to determine its return on investment (ROI). While some companies may conduct routine evaluations of their SIUs, one area that is hidden and thus difficult to measure is the existence of wasted inv...

Working remotely allows people a certain amount of autonomy, but being less engaged with the day-to-day routines and culture of the office can reduce an employee’s productivity and sense of belonging. How do you know what’s too much or too little? It’s important to keep your remote team members ...

A well-written healthcare fraud investigative report can help to identify and prevent improper payments – having a significant impact on individuals and organizations, including federal and state government agencies. The regulations and requirements that govern the healthcare industry are co...

When accidents or weather delays cause traffic to stall for miles, it’s easy to understand the appeal of working remotely. According to FlexJobs, more than 3.9 million Americans reported working from home occasionally or full-time in 2018, with healthcare among the top industries for telecommuti...

According to the National Eye Institute, by 2050, the estimated number of people with age-related macular degeneration (AMD) in the United States is expected to more than double from 2.07 million to 5.44 million. With the influx of patients expected and healthcare expenditures nearing 18% of the ...

Unless you’re living under a rock, you probably heard the news — Amazon is expanding and will make their new home (or part of it, rather) in what will now be known as National Landing. What effect will our new neighbors have in the region? While there are many positive impact...

There are times, despite your best efforts, things may go wrong, impacting customer satisfaction. When conflict or uncomfortable situations arise, act swiftly to reduce tension and begin repairing your customer relationship using these best practices: Apologize. Regardless...

Most businesses have two basic goals: to maintain profitability and to grow revenue. As simple as these goals are, some companies are so focused on growing new business pursuits, they tend to overlook the importance of keeping their current customers satisfied. Generating and...

In 2016, there were more than 63,600 drug overdose deaths in the United States — this is more than three times the rate in 1999 according to a report from the National Center for Health Statistics (NCHS), part of the US Center for Disease Control and Prevention (CDC).i In a J...

Medical coders often serve as the gatekeepers of compliance and quality for healthcare organizations. Errors and mistakes can result in denials, delayed payments, or even put an organization at risk for receiving improper payments. Coding can often involve a complex process a...