How to Feel Near, Even When Far: Five Essentials for Getting the Most from Your Remote Team
Working remotely allows people a certain amount of autonomy,
but being less engaged with the day-to-day routines and culture of the office
can reduce an employee’s productivity and sense of belonging. How do you know
what’s too much or too little? It’s important to keep your remote team members ...
How to Write an Effective Healthcare Fraud Investigative Report
A well-written healthcare fraud investigative report can help to identify and prevent improper payments – having a significant impact on individuals and organizations, including federal and state government agencies.
The regulations and requirements that govern the healthcare
industry are co...
Telecommuting in Healthcare: Is It Right for You?
When accidents or weather delays cause traffic to stall for miles, it’s easy to understand the appeal of working remotely.
According to FlexJobs, more than 3.9 million Americans reported working from home occasionally or full-time in 2018, with healthcare among the top industries for telecommuti...
Red Flags: Fraud Schemes in Ophthalmology Services
According to the National Eye Institute, by 2050, the estimated number of people with age-related macular degeneration (AMD) in the United States is expected to more than double from 2.07 million to 5.44 million. With the influx of patients expected and healthcare expenditures nearing 18% of the ...
When Amazon Moves In Next Door: Three Benefits of Using a Specialized Recruiter
Unless you’re living under a rock, you probably heard the news — Amazon is expanding and will make their new home (or part of it, rather) in what will now be known as National Landing. What effect will our new neighbors have in the region? While there are many positive impact...
Five Best Practices for Repairing Your Customer Relationship (Pt 2)
There are times, despite your best efforts, things may go wrong, impacting customer satisfaction. When conflict or uncomfortable situations arise, act swiftly to reduce tension and begin repairing your customer relationship using these best practices:
Apologize. Regardless...
Five Customer Service Best Practices to Maximize Retention (Pt 1)
Most businesses have two basic goals: to maintain profitability and to grow revenue. As simple as these goals are, some companies are so focused on growing new business pursuits, they tend to overlook the importance of keeping their current customers satisfied. Generating and...
Comparative Billing Reports: A Valuable Tool for Outreach and Education
In 2016, there were more than 63,600 drug overdose deaths in the United States — this is more than three times the rate in 1999 according to a report from the National Center for Health Statistics (NCHS), part of the US Center for Disease Control and Prevention (CDC).i In a J...
Four Traits of Every Successful Medical Billing and Coding Specialist
Medical coders often serve as the gatekeepers of compliance and quality for healthcare organizations. Errors and mistakes can result in denials, delayed payments, or even put an organization at risk for receiving improper payments. Coding can often involve a complex process a...
So You’ve Detected an Outlier… Now What?
Fighting fraud, waste, and abuse in health care programs is labor intensive often requiring multiple experts including but not limited to data analysts and statisticians, certified coders, clinicians, auditors and fraud investigators.
According to The National Health Expendi...