“Excellence as the Bottom Line”: How to Leverage Quality Management for Tangible Business Success (Part II of IV)

A well-known truism from philosopher Aristotle, is: “We are what we repeatedly do. Excellence is not an act, but a habit.” When running a small business, your world is governed by commitment to excellence and continuous improvement of employee engagement, customer service, operations, program delivery, etc. Executives are forever navigating the tension between ambition and…